Omono Privacy Policy 2026 | How We Use Your Data

When you open an account we ask for your name, date of birth, home address, email address and a password, along with your chosen currency. To complete identity checks we may also request documents such as a passport or driving licence, proof of address and evidence of your payment method. As you play, we record your deposits, withdrawals, bets, bonus activity and VIP points. We also collect technical details like your IP address, device type, browser and session activity, plus any messages you send to our support team through live chat or email.

We use your data to run your account, process payments, credit bonuses such as the welcome offer of 100% up to GBP 100 + 100 Free Spins, and answer your questions. We also use it to confirm you are over 18, prevent fraud and underage play, meet our anti-money-laundering duties and keep our games fair. Where you agree, we use your details to tell you about promotions. We also analyse activity to spot signs of harmful play, so that we can step in early and point you towards our safer gambling tools.

We only handle personal data where the law allows it. Most of our processing is necessary to perform our agreement with you, such as managing your balance and paying out withdrawals. Some is required by law, including identity verification, financial-crime controls and the obligations that come with our UK Gambling Commission licence. Other activity rests on our legitimate interests, for example securing our platform and improving the lobby. Marketing messages and non-essential cookies rely on your consent, which you can withdraw whenever you like.

We never sell your personal information. We share it only with trusted partners who help us operate: payment providers handling methods like Visa, Mastercard, Skrill, Neteller, Paysafecard, Trustly, Apple Pay and bank transfers, identity-verification services, hosting and security suppliers, and customer-support tools. We may also disclose information to regulators, law enforcement or other authorities where we are legally required to, and to GamStop where self-exclusion applies. Each partner is bound to protect your data and use it only for the service they provide.

We retain personal data only for as long as we genuinely need it. Account and transaction records are generally kept for the period required by gambling, tax and anti-money-laundering rules after your account closes. Identity documents collected during KYC are held for the same regulated period. Support conversations and marketing preferences are kept for shorter, reasonable timeframes. Once a retention period ends, we delete the information or anonymise it so that it can no longer be linked to you.

Under UK data protection law you can ask to see the personal data we hold about you, have inaccurate details corrected, request deletion where we have no legal reason to keep it, restrict or object to certain processing, and receive a portable copy of data you gave us. You can also opt out of marketing at any time through your account settings or by contacting us. We aim to respond promptly and may need to confirm your identity first. If you are unhappy with our reply, you may raise a complaint with the UK data protection regulator.

We protect your information with SSL encryption in transit, restricted internal access and ongoing monitoring of our systems. Player funds are kept in segregated accounts, separate from our operating money. Identity verification helps stop others from misusing your details. No online service can guarantee absolute security, so please choose a strong, unique password, never share your login and tell us at once if you suspect unauthorised access. Our deposit limits and other responsible gambling tools are also available to help you stay in control.

We use cookies and comparable tools to keep you signed in, remember your preferences, protect against fraud and understand how the site is used. Some are essential for the service to work, while others, such as analytics and marketing cookies, are optional and need your consent. You can change your choices at any time through your browser or our cookie settings. For a full breakdown of the cookies we use and their purposes, please see our separate cookie policy.

If you want to exercise a data right, ask a question about this policy or raise a concern, please contact our Data Protection Officer through the support team, who are available around the clock via live chat or the contact details in our terms and conditions. Please tell us which request you are making and include enough information for us to verify your account. We will acknowledge your request and reply within the timeframes set by UK data protection law.

We may update this privacy policy from time to time, for example when our services, partners or legal duties change. When we make a significant change, we will let you know through your account or by email, and the revised version will carry the date of the update. We encourage you to review it periodically. By continuing to use your account after changes take effect, you confirm that you have read the current policy. Gambling should stay enjoyable, so please play responsibly and only with money you can afford to lose.